Office Manager
Do you want to be at the pulse of digital policy in Africa? Do you want to join a team where you’ll be
the backbone of our office operations, ensuring smooth and efficient functioning in a dynamic
workplace. Do you want to contribute to an organisation that conducts innovative research as an
evidence base for policymakers to ensure digital inclusion and contribute to sustainable
development? If you’re a proactive problem-solver with exceptional organisational skills and a
passion for creating a positive work environment, we want to hear from you. Take the lead in
managing our office’s day-to-day activities, fostering productivity, and supporting our team’s
success. This is an opportunity to be at the heart of our organisation, driving excellence and
collaboration every step of the way.
Organisation Profile
Research ICT Africa (RIA) conducts research on digital policy and regulation, emerging technologies
such as Artificial Intelligence (AI), and global digital and data governance. Our mission is to facilitate
evidence-based policymaking for improved access, use and application of digital technologies and
data for sustainable development in Africa and the Global South.
Key Responsibilities:
Act as the point of reference for office-related queries, requests and issues. Managing assigned
aspects of human resources and workforce development. Ensuring a positive and productive
workplace that promotes organisational values, employee satisfaction and achievement of the
organisation’s mission and objectives.

Main Duties:

  • Assist with efficient running of the office.
  • Provide management with clerical and administrative support.
  • Coordinate appointments and schedule and manage staff calendars.
  • Answer telephone calls and emails and redirect as necessary.
  • Purchase and maintain office equipment and supplies in accordance with purchasing
    policies and budgetary restrictions.
  • Plan in-house or off-site activities, e.g. celebrations and conferences.
  • Assistance with travel arrangements, meeting room bookings, visas, etc.
  • With support from the external HR Consultant, manage the entire employee lifecycle by
    implementing and maintaining systems related to recruitment, staff induction, case
    management, staff communication, staff exit management, staff retention, etc.
  • Maintain, implement and communicate human resource policies, procedures and records
    in accordance with country legislation and RIA’s human resource policies.
  • Ensure all company HR policies are applied consistently and fairly.
  • Assist with the administrative aspects of the HR function.
  • Monitor performance management timelines and systems, including review scheduling
    and record maintenance
  • Maintain leave systems in accordance with local employment regulations.
  • Facilitate the internal recruitment process in coordination with the HR Consultant
  • Support the bi-annual employee engagement survey process
  • Support line managers to promote staff development, identify training needs, and
    coordinate ongoing staff training.

Qualifications and Experience:

  • A Degree in a relevant discipline (e.g., humanities or social sciences degree) or High School
    diploma with relevant work experience. A tertiary qualification in business administration,
    human resources, labour relations, organizational development or related area would be
    an advantage.
  • Work experience as a secretary or administrative assistant.
  • Office management experience.
  • Experience with human resources information systems, such as Workday, etc. an
  • Understanding of national employment regulations.
  • Exceptional good judgment in dealing with issues of a sensitive nature.
  • Demonstrated proficiency in the Microsoft Office suite.
  • Ability to create a culture of diversity, inclusivity and teamwork.
  • Effective verbal and written communication skills.
  • Advanced interpersonal and conflict resolution skills.
  • Attention to detail, problem-solving skills.
  • Excellent verbal and written communication skills.
  • Good time management and multi-tasking capabilities.

RIA is an equal opportunity employer and all suitably qualified candidates are invited to apply. We particularly encourage applications from women and Africans as we support positive discrimination on the grounds of race and gender to redress historical imbalances of the past and to achieve equity in the processes of recruitment.

RIA offers a competitive remuneration package depending on level of experience. 

Send your letter of motivation and CV to info@researchictafrica.net

Location: Research ICT Africa, Cape Town Office

Start date: As soon as possible

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